Terms of Service

Effective Date: November 12, 2026

COMPANY NAME: Zhixuan Zhixing (Chengdu) E-Commerce Co., Ltd.

COMPANY ADDRESS: No. 15, 8th Floor, Unit 1, Building 1, No. 269 Shuncheng Street, Qingyang District, Chengdu City, China

Postal Code: 610017

Email: service@hypeharbor.store

Contact Phone Number: +1(610)626-0582

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Hypeharbor is owned and operated by Zhixuan Zhixing (Chengdu) E-Commerce Co., Ltd.

OVERVIEW

Welcome to Hypeharbor.

These Terms of Service govern your access to and use of the Hypeharbor website, online store, and related services. Throughout these Terms, the words "we," "us," and "our" refer to Hypeharbor and its operating company, Zhixuan Zhixing (Chengdu) E-Commerce Co., Ltd.

Hypeharbor specializes in practical lighting accessories and components designed to support indoor and outdoor lighting projects. Our product collections include LED strip connectors, extension cables, aluminum LED channels, diffuser accessories, power supplies, dimmer controllers, RGB+CCT controllers, outdoor string light suspension hardware, waterproof landscape lighting connectors, and landscape lighting mounting accessories.

Our online store is powered by Shopify, which provides ecommerce technology supporting our shopping experience.

These Terms, together with our other applicable store policies, explain the conditions that apply when you browse our website, interact with its features, or purchase products from our store.

Please read these Terms carefully. They include provisions concerning website access, product information, orders, payments, intellectual property, privacy, disclaimers, and limitations of liability.

By accessing or using our Services, you agree to these Terms and our Privacy Policy, subject to applicable law. If you do not agree to these Terms, please do not use our Services.

SECTION 1 — ACCESS AND ACCOUNT

By using our Services, you represent that you have the legal capacity to enter into an agreement under the laws applicable to you.

If you are under the age of majority in your jurisdiction, you may use our Services only where permitted by applicable law and with any required parental or guardian involvement.

To access certain features or place an order, you may be asked to provide information such as:

Your name
Email address
Telephone number
Billing information
Shipping address
Payment information
Other information necessary to complete a transaction

You agree that the information you provide will be accurate, current, and complete to the best of your knowledge.

If customer accounts are available, you are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account, subject to applicable law.

You must not knowingly provide false information, impersonate another person, or use another person's account without authorization.

Please contact us promptly if you believe your account or personal information has been used without authorization.

SECTION 2 — OUR PRODUCTS

Hypeharbor focuses on practical lighting accessories for LED installations, lighting control, and outdoor illumination.

Our products are organized into four collections:

GlowLink Series

Hypeharbor LED Strip Connector Kit
Hypeharbor LED Strip Extension Cable Set
Hypeharbor LED Strip Corner & T-Connector Set

BeamRail Series

Hypeharbor Surface-Mount Aluminum LED Channel Kit
Hypeharbor Angled Aluminum LED Channel Kit
Hypeharbor LED Diffuser & End Cap Accessory Set

PowerPilot Series

Hypeharbor 24V Dimmable LED Power Supply
Hypeharbor Inline LED Dimmer Controller with Remote
Hypeharbor RGB+CCT LED Controller Kit

PatioGlow Series

Hypeharbor Outdoor String Light Suspension Kit
Hypeharbor Waterproof Landscape Lighting Connector Set
Hypeharbor Landscape Lighting Mounting Stake Kit

We make reasonable efforts to present product descriptions, photographs, dimensions, materials, colors, and specifications accurately.

However, product appearance may vary slightly depending on screen settings, lighting, photography, material characteristics, or manufacturing variations.

Measurements and specifications should be treated as approximate where indicated.

Lighting systems differ in voltage, LED strip width, connector type, pin count, wiring configuration, power requirements, mounting dimensions, and installation methods. A product described as suitable for compatible lighting systems is not necessarily compatible with every LED strip, power supply, controller, or lighting fixture.

Please review product dimensions, electrical ratings, installation instructions, and compatibility information before purchasing.

Unless expressly stated in the relevant product specifications, do not assume that an accessory provides a particular load capacity, waterproof rating, electrical certification, safety certification, or performance characteristic.

Electrical products should be used only within their stated specifications. Incorrect wiring, incompatible voltage, excessive electrical load, or improper installation may create safety risks or affect product performance.

Product descriptions, availability, features, and prices may change from time to time, subject to applicable law.

Nothing in this section excludes remedies available for defective, incorrectly described, or otherwise non-conforming products under applicable law.

SECTION 3 — ORDERS

When you submit an order through Hypeharbor, you offer to purchase the selected products under the applicable purchase terms.

Order acceptance and fulfillment are subject to payment authorization, product availability, order verification, and other legitimate processing requirements.

We may decline or cancel an order where reasonably necessary because of circumstances such as:

Product unavailability
Payment authorization failure
Material pricing or listing errors
Incorrect or incomplete order information
Suspected fraud or unauthorized transactions
Legal or regulatory restrictions
Other legitimate operational circumstances

Please review your order carefully before submitting it, including the selected products, quantities, product variations, technical specifications, shipping address, and applicable charges.

For lighting accessories, please pay particular attention to voltage requirements, LED strip dimensions, connector configurations, pin counts, and included components.

Once order processing or fulfillment has begun, we may be unable to accommodate a cancellation or modification request.

If we cancel an order after payment has been collected, any applicable refund will be handled according to the circumstances and applicable law.

Purchases, cancellations, returns, and refunds are also subject to our Terms of Purchase, Shipping Policy, and Return and Refund Policy.

SECTION 4 — PRICES AND BILLING

Product prices and available discounts are displayed on the relevant product pages.

Prices and promotions may change from time to time, subject to applicable law. Unless otherwise required by law, changes will not automatically alter the price of an order already accepted.

The applicable price is generally the price displayed when you submit your order, subject to disclosed promotional terms and correction of material errors where permitted by law.

Depending on the transaction, displayed prices may not include:

Applicable taxes
Shipping charges
Import duties or other government-imposed charges, where applicable
Other charges separately disclosed at checkout

For eligible U.S. orders, our standard shipping arrangements are:

Standard shipping: US$2.99 per order
Free standard shipping: Available when the discounted merchandise subtotal is greater than US$29.97.

An order with a discounted merchandise subtotal of exactly US$29.97 does not qualify for free standard shipping.

The free shipping threshold is calculated using the merchandise subtotal after applicable product discounts and before shipping charges, taxes, and other separately charged amounts.

For eligible U.S. orders, a discounted merchandise subtotal of US$29.98 or more qualifies for free standard shipping under this standard threshold.

International shipping charges, where applicable, depend on the destination and shipping options offered at checkout. U.S. shipping rates and free shipping thresholds do not automatically apply to international orders unless expressly stated at checkout.

For international orders, import duties, import taxes, VAT, and other government-imposed charges may apply. Unless otherwise stated at checkout or required by applicable law, customers are generally responsible for these charges.

You agree to provide accurate billing and payment information and to update it where necessary to complete a transaction.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable payment provider to process the transaction.

SECTION 5 — SHIPPING AND DELIVERY

Hypeharbor primarily serves customers in the United States. International shipping options may also be available at checkout, depending on the destination, shipping services offered, and applicable delivery restrictions.

Our standard U.S. shipping arrangements are:

Order processing: 1–2 business days
Estimated shipping transit: 7–15 business days after dispatch
Standard shipping charge: US$2.99 per order
Free standard shipping: Available when the discounted merchandise subtotal is greater than US$29.97

A discounted merchandise subtotal of exactly US$29.97 does not qualify for free standard shipping.

The free shipping threshold is calculated using the merchandise subtotal after applicable product discounts and before shipping charges, taxes, and other separately charged amounts.

For eligible U.S. orders, a discounted merchandise subtotal of US$29.98 or more qualifies for free standard shipping under this standard threshold.

For international orders, shipping availability, applicable shipping charges, and estimated delivery information depend on the destination and the shipping options offered at checkout.

Order processing time and shipping transit time are separate periods. Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may be affected by carrier operations, severe weather, transportation disruptions, customs procedures, peak shipping periods, incorrect addresses, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete shipping information. Please review your delivery address carefully before submitting an order.

Please refer to our Shipping Policy for further information about shipping destinations, shipment tracking, address corrections, delayed shipments, undeliverable packages, lost packages, and other delivery matters.

Nothing in this section limits any consumer rights or remedies that cannot lawfully be excluded.

SECTION 6 — INTELLECTUAL PROPERTY

The Hypeharbor website and Services may contain intellectual property owned by or licensed to Hypeharbor or other rights holders, including:

Brand names and logos
Website text and product descriptions
Product photographs and images
Illustrations and graphics
Collection names and product names
Page layouts and visual designs
Original marketing materials
Other website content

These materials may be protected by copyright, trademark, and other applicable intellectual property laws.

You may access and use the Services for lawful personal shopping and other permitted purposes.

Unless authorized by the relevant rights holder or permitted by law, you may not reproduce, distribute, modify, republish, commercially exploit, or create derivative works from protected materials belonging to Hypeharbor or others.

Nothing in these Terms transfers ownership of intellectual property to you or grants a license beyond what is expressly permitted.

Shopify's name, logos, and other intellectual property remain the property of Shopify. Third-party names and marks remain the property of their respective owners.

SECTION 7 — OPTIONAL TOOLS AND FEATURES

Our Services may include optional tools, applications, integrations, or features provided by third parties.

These tools may support functions such as:

Website navigation and shopping
Product display and search
Payment processing
Order management
Shipping and tracking
Customer support
Marketing communications
Website analytics
Other ecommerce functions

The availability of these tools depends on the features and services actually offered through our store.

Third-party tools may be governed by separate terms and privacy policies. Where permitted by law, your use of such tools is subject to the applicable provider's terms.

We do not claim to control every aspect of independent third-party tools. However, nothing in this section excludes any responsibility that cannot lawfully be excluded.

We may introduce or modify website features from time to time. Any new features made available through our Services will be subject to these Terms unless separate terms are provided.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to third-party websites, applications, or services.

These links may be provided for convenience or to support particular website functions, including payment, shipping, customer support, or other services.

We do not control every third-party website and are not responsible for its independent content, security, privacy practices, or business operations.

If you access a third-party website, you do so subject to that provider's applicable terms and policies.

We encourage you to review those terms and policies before providing information or completing a transaction with a third party.

Questions about third-party products or services should generally be directed to the relevant provider.

Nothing in this section limits rights or remedies that cannot legally be excluded.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Hypeharbor uses Shopify's ecommerce technology to support our online store and related Services.

Purchases made through the Hypeharbor store are transactions between the customer and Zhixuan Zhixing (Chengdu) E-Commerce Co., Ltd., operating as Hypeharbor.

Shopify provides platform technology but is not the seller of Hypeharbor products solely because it hosts our store.

To the extent permitted by applicable law, product-related questions, order inquiries, returns, refunds, and purchase disputes should be directed to Hypeharbor.

Nothing in this section excludes any responsibility or consumer right that cannot lawfully be waived.

SECTION 10 — PRIVACY POLICY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Depending on your interactions with the store, information may be processed to:

Complete purchases and payments
Fulfill and deliver orders
Provide customer support
Respond to lighting product questions
Review product compatibility inquiries
Process returns and refunds
Protect the website against fraud
Maintain necessary transaction records
Comply with applicable legal requirements

Shopify and relevant service providers may process information to provide ecommerce, payment, hosting, security, shipping, or other services.

The providers and processing activities involved depend on the services used and the store's actual configuration.

Our website may use cookies and similar technologies depending on the technologies actually enabled.

Where applicable, privacy choices and browser signals such as Global Privacy Control may be subject to the technical functionality configured on our website and relevant legal requirements.

Please review our Privacy Policy for further information about personal information, cookies and similar technologies, data sharing, retention, and applicable privacy rights.

Privacy-related requests may be submitted by email to service@hypeharbor.store.

Suggested email subject: Privacy Rights Request.

SECTION 11 — FEEDBACK AND SUBMISSIONS

You may choose to submit product reviews, suggestions, comments, photographs, or other feedback where those features are available.

Such submissions may relate to your experience with Hypeharbor products, including LED strip connectors, aluminum channels, lighting controllers, power supplies, and outdoor lighting accessories.

You represent that you have the rights and permissions necessary to submit the material and that your submission does not unlawfully infringe another person's rights.

You must not submit content that is unlawful, fraudulent, defamatory, threatening, misleading, malicious, or otherwise prohibited by applicable law.

Where permitted by applicable law, you grant Hypeharbor a non-exclusive, royalty-free license to use, reproduce, display, and distribute feedback you voluntarily submit for purposes reasonably related to operating, improving, and promoting our Services.

This license does not transfer ownership of your content to Hypeharbor.

If you submit a photograph or other content containing another person's personal information or image, you are responsible for obtaining any permissions required by law.

We may moderate, decline to publish, or remove submitted content where reasonably necessary, subject to applicable law and any commitments made to you.

Unless otherwise agreed or required by law, we are not obligated to publish feedback or provide compensation for unsolicited suggestions.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, website content may contain typographical errors, inaccuracies, or omissions relating to:

Product descriptions
Electrical specifications
Connector types and configurations
Materials or dimensions
Colors or variations
Product photographs
Pricing or discounts
Product availability
Package contents
Shipping charges
Estimated delivery times
Promotional terms
Compatibility information
Other store information

For lighting accessories, technical information such as input voltage, output voltage, current capacity, pin count, cable dimensions, waterproof ratings, and supported controller configurations should be reviewed carefully.

We make reasonable efforts to present relevant product information accurately. However, customers should refer to the actual product specifications and available technical documentation when determining compatibility.

We may correct errors and update website information where permitted by law.

If a material error affects an order, we may review the circumstances and contact the customer to determine an appropriate resolution.

Where permitted by law, an affected order may be cancelled and an applicable refund issued if the error cannot reasonably be resolved.

Nothing in this section permits us to disregard an accepted order or mandatory consumer right where applicable law requires otherwise.

SECTION 13 — PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use the website:

To engage in fraud or other unlawful activity.
To violate applicable laws or regulations.
To infringe intellectual property or other rights.
To submit materially false or misleading information.
To impersonate another person or organization.
To transmit malicious software or harmful code.
To attempt unauthorized access to accounts, systems, or data.
To interfere with website security or normal operation.
To collect personal information unlawfully.
To distribute spam or unauthorized solicitations.
To exploit our Services commercially without authorization.
To manipulate orders, payment processes, reviews, or refund requests fraudulently.
To misuse customer-support or website features.
To engage in conduct that harms other users or violates applicable law.

We may take reasonable steps to protect our website, customers, and business operations where we reasonably believe these Terms have been violated.

Any restriction, suspension, or termination will be subject to applicable law.

SECTION 14 — SUSPENSION AND TERMINATION

We may restrict or terminate access to all or part of our Services where reasonably necessary because of security risks, suspected fraud, unlawful activity, material violations of these Terms, or other legitimate operational reasons.

Any such action will be taken in accordance with applicable law.

Termination of access does not eliminate obligations that arose before termination, including payment obligations for accepted orders.

Provisions that by their nature should continue after termination may remain effective, including those concerning intellectual property, privacy, disclaimers, liability, dispute resolution, and other provisions that remain relevant after use of the Services ends.

Nothing in this section limits mandatory rights or remedies available under applicable law.

SECTION 15 — DISCLAIMER OF WARRANTIES

We make reasonable efforts to provide useful website information and accurate product descriptions.

However, we do not guarantee that access to our website will always be uninterrupted, secure, error-free, or available at every time or location.

Except for express commitments made by Hypeharbor and to the extent permitted by applicable law, website services and general informational content are provided on an "as available" basis.

Any product-specific warranty or guarantee will be governed by the terms expressly provided with the product or purchase.

Lighting accessories must be selected and used according to their stated electrical, dimensional, and installation specifications.

We do not represent that every connector, power supply, controller, channel, or mounting accessory will work with every lighting system.

Product compatibility depends on the actual specifications of the connected equipment and the installation conditions.

To the extent permitted by applicable law, we disclaim implied warranties that may otherwise apply to the website or Services.

Nothing in these Terms excludes an express warranty, statutory guarantee, implied warranty, or consumer protection that cannot legally be excluded or limited.

SECTION 16 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Hypeharbor and its operating company will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our Services where such limitations are legally enforceable.

This may include certain losses involving lost profits, lost revenue, lost data, or business interruption, to the extent permitted by law.

Where legally permitted, we are not responsible for losses resulting from improper product selection, incompatible electrical connections, unauthorized modifications, or installation contrary to applicable product instructions.

This section does not exclude or limit liability for matters that cannot lawfully be excluded or limited, including mandatory consumer rights, statutory remedies, or other non-waivable obligations.

The application of any limitation depends on the circumstances and applicable law.

SECTION 17 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of the Services, material violation of these Terms, or infringement of third-party rights.

Where applicable law permits indemnification, it may include reasonable costs directly associated with the relevant claim.

Nothing in this section requires you to indemnify Hypeharbor for losses caused by our own conduct where such indemnification would be prohibited by law.

SECTION 18 — SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, that provision will be applied to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue to apply to the extent they remain legally enforceable.

Nothing in this section is intended to override mandatory legal requirements.

SECTION 19 — WAIVER AND ENTIRE AGREEMENT

Our failure to enforce a provision on one occasion does not constitute a waiver of our right to enforce it later.

These Terms of Service, together with the policies and terms referenced in them, govern your use of the Services and supplement any applicable purchase-specific terms.

Our related store policies include:

Privacy Policy
Terms of Purchase
Shipping Policy
Return and Refund Policy
Your Privacy Choices

Where a separate policy addresses a particular subject in greater detail, that policy will apply to that subject to the extent of any inconsistency, subject to applicable law.

Nothing in this section excludes rights or remedies that cannot lawfully be waived.

SECTION 20 — ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our consent where such consent is legally required.

Hypeharbor may transfer or assign rights and obligations in connection with a lawful business restructuring, transaction, or transfer of operations, subject to applicable law and any required notices or consents.

No provision in this section is intended to remove any mandatory consumer protection.

SECTION 21 — GOVERNING LAW AND DISPUTES

These Terms of Service are subject to the laws applicable to the transaction and the rights of the parties.

We do not designate a particular state or country's law as exclusively governing all purchases through these Terms.

Any dispute relating to the Services will be handled by a court or other forum with lawful jurisdiction over the matter.

Mandatory consumer-protection laws applicable to your purchase continue to apply where required, including rights that cannot lawfully be waived or restricted.

Nothing in this section prevents a consumer from exercising a right or remedy available under mandatory applicable law.

SECTION 22 — HEADINGS

Section titles and headings are included for convenience only.

They do not limit, expand, or otherwise determine the meaning of the provisions that follow them.

SECTION 23 — CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes in our Services, products, store operations, or applicable legal requirements.

When these Terms are updated, we will revise the Effective Date shown at the beginning of the page.

Where applicable law requires additional notice or consent for a material change, we will provide the notice or obtain consent as required.

The updated Terms will apply from their effective date to the extent permitted by law.

We encourage you to review this page periodically.

SECTION 24 — CONTACT INFORMATION

If you have questions about these Terms of Service, our products, or your use of the Hypeharbor website, please contact us.

Brand: Hypeharbor