Shipping Policy

Effective Date: November 12, 2026

COMPANY NAME: Zhixuan Zhixing (Chengdu) E-Commerce Co., Ltd.

COMPANY ADDRESS: No. 15, 8th Floor, Unit 1, Building 1, No. 269 Shuncheng Street, Qingyang District, Chengdu City, China

Postal Code: 610017

Email: service@hypeharbor.store

Contact Phone Number: +1(610)626-0582

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Hypeharbor is owned and operated by Zhixuan Zhixing (Chengdu) E-Commerce Co., Ltd.

At Hypeharbor, we believe a great lighting experience begins with the right components and continues with a reliable delivery experience. From LED strip connectors and aluminum channels to power controllers and outdoor lighting accessories, we carefully coordinate the preparation and shipment of orders to help bring your lighting projects together.

This Shipping Policy explains our shipping destinations, order processing procedures, shipping rates, estimated delivery times, tracking information, international shipping arrangements, and how we handle delivery-related issues.

1. Shipping Destinations

Hypeharbor primarily serves customers throughout the United States, including all 50 U.S. states.

International shipping options may also be available at checkout, depending on the destination, current shipping availability, carrier coverage, and applicable delivery restrictions.

The destinations available for a particular order are determined by the shipping options displayed during checkout. The presence of a country or region in our website's country or currency selector does not guarantee that shipping is available to every address in that location.

Please enter your shipping address at checkout to confirm whether delivery is available for your destination before completing your purchase.

2. Order Processing Time

Our standard order processing time is 1–2 business days.

Processing includes order review, payment confirmation, preparation, packaging, and arrangement for shipment.

Orders are processed on business days. Weekends, public holidays, and other non-business days are not included in the standard processing period.

Processing may occasionally take longer during major sales, seasonal demand, inventory-related delays, or other circumstances affecting fulfillment.

The processing period is separate from the shipping transit period. Your estimated delivery timeline therefore includes both processing before dispatch and transportation after dispatch.

If a significant processing delay affects your order, please contact our customer support team at service@hypeharbor.store.

3. U.S. Domestic Shipping and Delivery

For eligible addresses within the 50 United States, our standard estimated shipping transit time is 7–15 business days after dispatch.

This estimate applies to the transportation period after the order has been shipped. It does not include the initial order processing period.

Actual delivery times may vary depending on:

Destination and distance from the shipping origin
Carrier operations and transportation schedules
Weather conditions
Seasonal shipping demand
Public holidays
Local delivery conditions
Other circumstances outside our reasonable control

Hypeharbor makes reasonable efforts to support timely fulfillment and delivery. However, estimated delivery times are not guaranteed delivery dates unless expressly stated otherwise.

4. International Orders

International shipping options may be available at checkout depending on the destination, current shipping availability, carrier coverage, and applicable delivery restrictions.

For eligible international orders, available shipping methods, applicable shipping charges, and estimated delivery information will be displayed at checkout where available.

International delivery times may vary depending on the destination, carrier operations, customs clearance, local delivery services, and other circumstances beyond our reasonable control.

The availability of international shipping is not guaranteed for every country, region, or address. If no eligible shipping option is available at checkout, we may not currently be able to deliver to that destination.

Please review the shipping options and charges presented at checkout before completing your order.

5. Shipping Rates and Free Shipping

For eligible orders delivered within the 50 United States, Hypeharbor applies the following standard shipping rates:

Standard Shipping: US$2.99 per order
Free Standard Shipping: Available when the discounted merchandise subtotal is greater than US$29.97.

The free shipping threshold is calculated using the merchandise subtotal after applicable product discounts and before shipping charges, taxes, and other separately charged amounts.

For clarity:

A discounted merchandise subtotal of US$29.97 or less is subject to the standard US$2.99 shipping charge.
A discounted merchandise subtotal of exactly US$29.97 does not qualify for free shipping.
A discounted merchandise subtotal of US$29.98 or more qualifies for free standard shipping within the eligible U.S. delivery area.

Unless otherwise stated at checkout, the standard shipping charge applies once per order rather than separately to each item in the same order.

For international orders, applicable shipping options and charges will be displayed at checkout where international delivery is available. The U.S. standard shipping rate and free shipping threshold do not automatically apply to international destinations unless expressly stated at checkout.

If a specific promotion provides different shipping terms, the terms clearly presented for that promotion or at checkout will apply, subject to applicable law.

Please review the shipping charge displayed at checkout before completing your purchase.

6. Order Tracking

Once your order has been dispatched, you will generally receive a shipping confirmation email containing tracking information where tracking is available.

Tracking updates may not appear immediately after dispatch. Carriers may require additional time to register a package and update its status.

If your tracking information has not appeared or has not updated as expected, please allow a reasonable period for the carrier's system to refresh.

If you have not received shipping information within a reasonable period after your order has been processed, contact us at service@hypeharbor.store.

Please include your order number so our customer support team can locate your purchase and assist you more efficiently.

For international shipments, tracking availability and the frequency of updates may vary depending on the carrier and destination.

7. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Cancellation requests should be submitted within 48 hours after placing the order.

Please email service@hypeharbor.store and include your order number and a clear description of your request.

We will review whether the requested change can be made. However, submitting a request within this period does not guarantee cancellation or modification.

Once an order has entered fulfillment, packing, or shipment, we may be unable to change the order or stop delivery.

If an order is successfully cancelled before shipment after payment has been collected, the applicable refund will generally be issued to the original payment method.

If an order has already shipped, the request will generally need to be handled under our Return and Refund Policy, subject to applicable law.

Nothing in this section limits any mandatory cancellation or withdrawal rights available under applicable law.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Please review the following details carefully before placing your order:

Recipient name
Street address
Apartment, suite, or unit number, where applicable
City or locality
State, province, or region
ZIP code or postal code
Country or territory
Contact information

If you notice an address error after placing your order, please contact us immediately.

We will review whether the address can be corrected before dispatch. Once an order has entered fulfillment or been transferred to a carrier, an address change may no longer be possible.

Incorrect or incomplete address information may cause delays, failed delivery attempts, or the return of a package to the sender.

If a package becomes undeliverable because of incorrect information supplied at checkout, we will review the circumstances and available options in accordance with applicable law and our other store policies.

9. Import Duties, Taxes, and Customs Charges

For international orders, import duties, import taxes, value-added taxes (VAT), customs charges, or similar government-imposed fees may apply depending on the destination and applicable law.

Unless otherwise stated at checkout or required by applicable law, customers are generally responsible for applicable import duties, import taxes, VAT, and other charges imposed by the destination country or its authorities.

Any shipping charges or taxes collected at checkout will be presented where applicable. Customers should review the charges and terms shown at checkout before completing an international order.

Customs clearance procedures and any related delays may vary by destination and are outside our reasonable control.

Nothing in this policy changes any responsibility that applicable law assigns to Hypeharbor or limits any mandatory consumer rights.

10. Lost, Delayed, or Missing Packages

If your order appears to be delayed, lost in transit, or missing, please contact our customer support team.

To help us review the situation, please provide:

Your order number
Available tracking information
The shipping address associated with the order
A brief description of the delivery issue

We may review tracking records, shipment status, delivery information, and carrier investigation results where appropriate.

Delivery delays can occur because of carrier operations, customs processing, severe weather, transportation interruptions, seasonal demand, or other circumstances outside our reasonable control.

If tracking information indicates an unresolved delivery problem, we will review the available information and determine an appropriate next step in accordance with the circumstances, our applicable policies, and applicable law.

Nothing in this section excludes any consumer right or remedy that cannot lawfully be excluded.

11. Packages Marked as Delivered

If tracking information indicates that your package has been delivered but you cannot locate it, we recommend taking the following steps:

Check the entrance, porch, mailbox, parcel locker, and other usual delivery locations.
Ask household members or neighbors whether they accepted the package.
Check with your building reception, mailroom, or property management where applicable.
Review the delivery confirmation and tracking details.
Allow a reasonable amount of additional time if the carrier may have updated the tracking status shortly before physical delivery.

If the package remains missing, please contact service@hypeharbor.store with your order number and tracking information.

We will review the available delivery details and assist you with the next appropriate steps.

12. Damaged, Defective, Incorrect, or Incomplete Orders

We want your Hypeharbor products to arrive in the condition reasonably expected from your purchase.

If an order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days after delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the affected product, where applicable
Photographs of the shipping package, where relevant
Details of any missing or incorrect items

For Hypeharbor lighting accessories, photographs showing the affected product, connectors, wiring, aluminum profiles, diffuser covers, power supply labels, controller interfaces, mounting brackets, or packaging may help us understand the issue.

For electrical products, please disconnect the power before inspecting or photographing the affected item. Do not continue using equipment that appears damaged or unsafe.

After reviewing the information, our customer support team will determine an appropriate resolution based on the circumstances, which may include a replacement, refund, or another suitable solution.

Where the issue is our responsibility, we will cover applicable reasonable return-shipping costs or provide another appropriate arrangement, subject to applicable law.

Please retain the product and original packaging until your request has been reviewed, where reasonably possible.

The 7-day reporting period helps us investigate shipping and product issues promptly. It does not eliminate any mandatory consumer rights or remedies that cannot legally be restricted.

13. Undeliverable and Returned-to-Sender Packages

A package may be returned to the sender for reasons including an incorrect address, an incomplete address, failed delivery attempts, refusal of delivery, or other carrier-related circumstances.

If tracking indicates that your package is being returned to the sender, please contact us as soon as possible.

We will review the available information and discuss the available options based on the reason for the return, the shipment status, and applicable law.

Where a delivery problem results from an error attributable to Hypeharbor, we will review the matter and provide an appropriate resolution.

Where the problem results from incorrect information provided by the customer or another circumstance outside our reasonable control, the available options may differ.

Any applicable refund, reshipment, or additional shipping charge will be assessed according to the circumstances, our applicable policies, and applicable law.

14. Shipping Address Eligibility and Delivery Restrictions

Shipping availability depends on the destination, carrier coverage, and applicable delivery restrictions.

Although Hypeharbor primarily serves customers in the United States, international shipping options may be offered for eligible destinations at checkout.

The presence of a country or region in a website selector does not, by itself, guarantee that shipping is available to every address in that location.

The available shipping methods displayed during checkout determine whether a particular destination can be served for the order.

If a destination or address is not eligible for delivery, please do not assume that the order can be fulfilled.

We may be unable to ship to certain addresses because of carrier limitations, legal restrictions, service availability, or other applicable requirements.

15. Contact Information

If you have questions about shipping, delivery estimates, tracking, address changes, or a delivery issue, please contact us.

Brand: Hypeharbor